Your Automated Call Center for Fans

The #1 solution for sports ticketing teams who want to reduce and respond to voicemails in record time.

Challenge

Game day means ticket issues. On any given week, hundreds of voicemails can be generated when fans need help with questions about their tickets. Mixed in those calls could be high value ticket sales opportunities - season ticket, suite, groups sales, etc. But it's a needle in a haystack as you sift through each and every voicemail. VMs are literally keeping you up at night.

Solution

When AliveDial is connected to your existing phone system, the fan can opt to receive a text message on their phone instead of waiting on hold. The text message starts a chatbot automation where you can ask the fan several questions in an IVR-type of flow. For example, press 1 for ticket issues, 2 for new ticket sales, 3 for tours. This allows the AliveDial engine sort the call into different queues which allow your team to prioritize follow ups.